Core Wellness respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, complete a form or assessment, schedule a consultation or service, participate in one of our programs, communicate with us by email or text message, or otherwise interact with Core Wellness.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you interact with Core Wellness, we may collect the following types of information:
Personal and Contact Information
This may include:
First and last name
Email address
Telephone number
Mailing address
Date of birth or age
Emergency contact information
Appointment and scheduling information
Information you provide when requesting information or booking a consultation
Health and Wellness Information
When you voluntarily provide it in connection with a consultation, assessment, program, service, or other request, we may collect information concerning your:
Health and wellness goals
Nutrition and lifestyle
Exercise and activity
Sleep and stress
Medical history
Medications and supplements
Symptoms or health concerns
Hormonal or metabolic concerns
Lab testing or laboratory results
Body composition information
Fit3D or other wellness assessment information
Information relevant to determining whether a Core Wellness service may be appropriate for you
We ask that you provide only information reasonably necessary for the service, consultation, or program you are requesting.
Transaction and Payment Information
If you purchase a membership, program, product, service, or package, payment information may be processed through a third-party payment processor.
Core Wellness may receive transaction information such as the amount paid, date of purchase, service purchased, and payment status. We may not directly receive or store your complete credit or debit card number when payment is handled by a third-party processor.
Website and Device Information
When you use our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
General geographic information
Website activity and interaction information
Cookie and similar technology information
2. How We Use Your Information
We may use information collected from you to:
Respond to questions and inquiries
Schedule and manage consultations and appointments
Provide wellness services, programs, memberships, and products
Personalize your Core Wellness experience
Communicate with you about services you have requested
Send appointment confirmations and reminders
Process transactions and payments
Provide customer service
Maintain client records
Review wellness assessments or information you voluntarily provide
Coordinate services with healthcare providers, laboratories, pharmacies, or other professionals when appropriate and authorized
Improve our services and website
Understand how visitors use our website
Send educational content, newsletters, promotions, and special offers when permitted
Prevent fraud or misuse of our website
Maintain the security of our systems
Comply with legal and regulatory requirements
Protect the rights, safety, and property of Core Wellness, our clients, and others
3. Health Information and Privacy
Core Wellness provides wellness, fitness, nutrition, recovery, body composition, and related services. Certain services offered through or in collaboration with licensed medical providers, laboratories, pharmacies, or other healthcare entities may be subject to separate privacy practices and requirements.
Information that you provide directly to a physician, laboratory, pharmacy, medical provider, or other third-party healthcare provider may be governed by that provider's own privacy policy or Notice of Privacy Practices.
Core Wellness does not represent that every piece of health or wellness information collected through our website or services is subject to the Health Insurance Portability and Accountability Act (“HIPAA”).
Regardless of whether particular information is governed by HIPAA, Core Wellness considers health-related information sensitive and seeks to handle it responsibly and with appropriate safeguards.
4. How We May Share Information
We do not sell your personal health information.
We may share personal information when reasonably necessary to operate our business or provide services you request, including with:
Service Providers
We may use third-party companies to assist with services such as:
Website hosting
Appointment scheduling
Membership management
Payment processing
Email delivery
Text messaging
Customer relationship management
Data storage
Website analytics
Advertising and marketing
Technology support
These providers may receive information necessary to perform services on our behalf.
Healthcare and Wellness Partners
When you request, authorize, or participate in services involving a third-party physician, laboratory, pharmacy, healthcare professional, or wellness provider, relevant information may be shared as reasonably necessary to facilitate those services.
Those third parties may maintain their own privacy policies and legal obligations regarding your information.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, regulation, legal process, subpoena, or governmental request
Protect the legal rights or property of Core Wellness
Investigate suspected fraud, illegal activity, or misuse of our services
Protect the health or safety of an individual or the public
Establish, exercise, or defend legal claims
Business Transactions
If Core Wellness is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be disclosed as part of that transaction, subject to applicable law.
5. Text Messaging and SMS Privacy
If you provide your mobile telephone number and consent to receive text messages from Core Wellness, we may send messages relating to:
Appointment confirmations and reminders
Consultation follow-ups
Client support
Program or membership information
Wellness education
Promotions or special offers when you have consented to marketing communications
Consent to receive marketing text messages is not a condition of purchasing any Core Wellness product or service.
Message frequency may vary. Message and data rates may apply.
You may opt out of marketing text messages at any time by replying STOP or by contacting Core Wellness. You may also receive instructions within individual messages regarding how to unsubscribe.
We do not sell your mobile telephone number or SMS opt-in consent information to third parties for their independent marketing purposes.
We may provide your telephone number to technology and communication service providers when necessary to send messages on our behalf or provide services you have requested.
6. Email Communications
If you subscribe to our email list or otherwise agree to receive marketing communications, Core Wellness may send educational information, wellness content, service information, promotions, recipes, news, or special offers.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Even if you unsubscribe from marketing communications, we may still contact you regarding appointments, purchases, memberships, programs, account matters, safety information, or other transactional communications.
7. Cookies and Analytics
Our website may use cookies, pixels, analytics technologies, and similar tools to understand how visitors interact with our website and to improve website performance.
These technologies may collect information about your device, browser, website activity, or interactions with advertisements.
We may use third-party analytics or advertising services. These third parties may use cookies or similar technologies according to their own privacy policies.
You can control certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of our website.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or platforms, including scheduling systems, payment processors, social media platforms, healthcare providers, laboratories, pharmacies, or other services.
When you leave the Core Wellness website or interact directly with a third-party service, that third party's privacy policy and terms may apply.
Core Wellness is not responsible for the privacy practices of websites or services that we do not own or control.
We encourage you to review the privacy policies of third-party services before submitting sensitive information.
9. Data Security
Core Wellness uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, electronic communication, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted electronically.
Please use care when transmitting sensitive information online.
10. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain business and client records
Fulfill the purposes described in this Privacy Policy
Meet contractual obligations
Comply with legal, tax, accounting, regulatory, or recordkeeping requirements
Resolve disputes
Enforce agreements
Protect Core Wellness and our clients
Retention periods may vary depending on the type of information and the reason it was collected.
11. Your Privacy Choices
Depending on where you reside and applicable law, you may have rights concerning your personal information.
You may contact us to request that we:
Update or correct certain personal information
Provide information about personal information we maintain about you
Delete certain personal information when legally permitted
Stop certain marketing communications
Address a concern about the way your information is being used
Some information may need to be retained for legal, regulatory, contractual, fraud prevention, accounting, or legitimate business purposes.
To submit a privacy-related request, contact us using the information listed below.
12. Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information through our website from children under 13 without appropriate parental or guardian involvement.
If we learn that personal information from a child under 13 has been collected improperly, we will take reasonable steps to delete it.
Certain Core Wellness fitness or wellness services may be available to minors with appropriate parental or guardian authorization. Additional consent procedures may apply to those services.
13. Social Media
If you interact with Core Wellness through Facebook, Instagram, Pinterest, or another social media platform, information you provide through that platform may also be governed by the privacy policies and settings of the applicable social media company.
Information you voluntarily post publicly on social media should not be considered private.
Core Wellness will obtain appropriate authorization before using identifiable client photographs, testimonials, transformation stories, or similar client content when authorization is required.
14. Testimonials, Photographs, and Transformation Content
Core Wellness may feature client testimonials, photographs, videos, reviews, or transformation stories on our website, social media accounts, advertising, or other marketing materials.
We will obtain appropriate permission or authorization before publishing identifiable private client information when required.
Participation in a Core Wellness service or program does not automatically constitute permission for Core Wellness to publicly use your image, health information, or transformation story.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business, services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this page and the “Effective Date” above will be revised.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or Core Wellness's privacy practices, please contact:
